Lisa Marshall is the founder of The Smart Work Company, a highly successful coaching business with a focus on making businesses as smart about their people as they are about their business. She draws her experience from 17 years of responsibility for every aspect of running a business, as well as having supported a number of mid-level managers in their transition to upper management. Lisa is a long time student of change processes – social, organizational and individual. She is a community builder and cares deeply about the health and sustainability of business. Lisa’s values include integrity and authenticity, the capacity for grounded hope, a willingness to step up to the leadership of one’s own life, fair exchange, the power of a good story, and coordinated action that produces meaningful results.
Her coaching rests on five pillars: Neuro-Linguistic Programming (NLP), Ontological Coaching, Speech Acts, Somatic Coaching and Neuroscience. NLP gives her great precision in her feedback and great specificity in the behavioural moves she suggests. Ontological Coaching gives Lisa the whole person to work with. That’s important since, as people’s level of leadership increases, who they are becomes as, or more, important than what they do. Speech Acts allow her to build robust habits of discipline and accountability. Somatic coaching helps her speed up the learning process – “no real learning has occurred until it is in the muscle.” And Neuroscience gives her the “why” that so many bright, talented leaders want before they’ll listen, and also helps her carefully design interventions.
Lisa has a wide range of business experience, including 10 years as a documentary film-maker, 5 years as media specialist for Legal Service Corporation, and 17 years as Senior VP for Syntax Communication Modeling Corporation where she was responsible for marketing and delivering communication and collaboration skills training for a wide range of technical audiences, especially technical leadership. As founder and principle of The Smart Work Company, some of her clients have included Intel Corp., KPMG, Dept. of Energy, EDS, Citibank, Booz Allen Hamilton, Accenture and Dept. of Agriculture.
Lisa has a B.A. from Bennington College and is the author of Smart Work, The Syntax Guide to Mutual Understanding in the Workplace (1995), and Speak the Truth and Point to Hope: The Leader’s Journey to Maturity (2004). She also has written numerous articles and white papers, including “Burnout Nation,” voted one of Linkage’s ten best pieces for 2006.