Jackie began her career as an adult educator working with multi-lingual and multi-cultural adults of wide-ranging capabilities and backgrounds. In the late 1980s she moved to the business world where, as an internal consultant for Ford Motor Company, she acquired expertise in large-scale change. For eight years, she consulted with executives and teams to address the leadership impact of system-wide changes such as managing in a matrix, leading dispersed international teams, moving from functional to system responsibilities and adopting brand management.
Since leaving Ford in 1997, she has continued to work with leaders and teams during times of major change and transformation. As an executive coach, she works with her clients to view issues from a systems perspective by challenging them to consider broader contexts and alternative conceptual frameworks, calling for rigor in their thinking and encouraging them to enhance their leadership capabilities. She has coached leaders in such topics as leadership development (bringing out the leaderís own potential and that of the people who work for the leader), strategic planning (stretching for growth and improvement), and culture change (influencing the company culture for the betterment of employees and improved business performance). Clients benefit from Jackieís in-depth knowledge of psychology, leadership effectiveness, organizational behavior and change, and team dynamics.
Jackieís coaching is distinguished by her appreciative, strengths-based approach to change. Her coaching is informed by practical experience, underlying theory and research. She is co-author of the book, Appreciative Coaching: A Positive Process for Change published by Jossey-Bass. Appreciative Coaching is an innovative approach to coaching based on the organizational change process called Appreciative Inquiry.
Jackie earned her Ph.D. in Human and Organizational Systems from the Fielding Graduate University, Santa Barbara, CA. She holds two Masterís degrees: one in Organization Development from the Fielding Graduate University and another in Linguistics from the University of Michigan, Ann Arbor, MI. Her B.A. is in Linguistics and Russian from Oakland University, Rochester, MI. She is a member of the International Coach Federation and a past officer of the International Organization Development Association, having served as its treasurer.
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